Two years ago, a forward-thinking organization piloted a digital app to enhance internal communication and daily convenience for its workforce. The app featured menus, a phonebook, news, and events, and quickly became a valuable tool in the employee experience ecosystem. However, the journey from pilot to an integrated solution was anything but linear. Through a process of trial and error, the organization learned what employees truly used and valued. Now, with plans to build a full-scale intranet, the focus has shifted to creating a cohesive digital environment that merges the functionality of the existing app with the expanded capabilities of a modern intranet. This presentation will explore the evolution of their approach, the lessons learned from customizing third-party technology, and their vision for a hybrid solution that unites mobile accessibility with powerful backend structure and content management. In this session you will learn
- How to successfully transition from a pilot digital app to a fully integrated intranet solution.
- How to identify what content and features are truly relevant to employees through iterative testing.
- How to collaborate with external tech partners to customize third-party solutions for long-term use.
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