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CO-LOCATED EVENTS

Speaker

Markus Grandell

Product Owner Intranet, if Insurance

Passion to deliver business value through digitalisation.

Experience as a project manager, Intranet specialist and Community manger with:
- experience of implementation and roll-out of complex projects in large international company (such as Mobile intranet, Internal social media platform, Intranet in the cloud...)
- experience as Product Owner for Scrum team developing the intranet
- experience from small expert team managing a multi-language, personalised intranet for 25 000 employees.

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Session

Expanding AI Chatbot Integration — Empowering Employees with Personalized Knowledge Access

Case Study

Monday, September 29

11:45 am - 12:15 pm

Live in Copenhagen

Less Details

We are enhancing our AI chatbot, currently live on the customer agents’ portal, to deliver HR-focused information to all employees through Teams. With integrations like Viva Engage and personalized pages, our goal is to centralize knowledge, streamline communication, and ensure tailored access for every employee. In this session you will learn

  • How to ensure the AI chatbot delivers accurate and relevant HR information to employees.
  • Best practices for integrating the chatbot into platforms like Teams and Viva Engage.
  • Ways to personalize the chatbot experience while maintaining scalability for diverse employee needs.
  • How to address challenges when centralizing knowledge for decentralized teams with 500+ editors.
Presentation

Company

if Insurance

https://www.if-insurance.com/large-enterprises
If insures all that is valuable to you in life: People, animals, homes, cars and more. We also help companies to ensure that it is business as usual even if they suffer a claim. Thanks to our 7900 skilled employees, our 3.6 million customers have the right coverage and can feel confident that they will get the help they need if something should happen. If's working culture is international, and we are committed to diversity. Our mindset is customer centric: It is our stated goal to be easy to understand and use from our customers'? perspective. We are the undifficult insurance company. Would you like to work with us? We encourage qualified candidates to apply, regardless of age, gender, disability, cultural or ethnic background.
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Colocated with
Total Rewards Reloaded Nordic 2025 is part of the HR & Communication Tech Event Series. You can find more events here.
Date
September 29 – 30, 2025
Location
Radisson Blu Scandinavia Hotel
Amager Boul. 70
2300 Copenhagen
Phone
+49 (0)30 52 10 70 3 0
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