What is the purpose of an intranet? Every company and every stakeholder will likely have a different answer. For us as support team, the purpose is to make sure the users leave it as soon as possible, because they achieved what they were looking for. But how do we make it happen? In this session you will learn

• How to make sure users find information easily?
• How to understand the needs of the users and act based on these insights?
• Accessible, simple, user-friendly – is it realistic for an intranet?